Cancellations, Exchange & Returns
by ADNOX ONLINE on Sep 23, 2023
Duration for Returns & Exchanges:
- You have 7 days from the date of delivery to initiate returns or exchanges.
- Allow an additional 5-7 days for your returned product(s) to reach us.
- We offer reverse pick-up services with a Rs 100 deduction per order, not per item. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
- Two pick-up attempts will be made. If unsuccessful, you'll need to return the shipment to our address.
- Reverse Pick-Up availability depends on your area's pin code.
For Cash on Delivery (COD) Orders:
- You'll receive store credit within 1-2 working days from the day of return pickup.
- Please return products in their original condition. Worn or damaged items are not eligible for a refund.
Processing and Refunds:
- Refunds may take up to 7 days to process and reflect in your bank account.
- Refunds are applicable only for prepaid orders or online payments.
Shipping Charges: Shipping charges are non-refundable.
Customer Support: Reach us at +91 80899 06669 between Monday-Sunday, 10 am-6 pm.
Or mail us : email@example.com
Cancellations: Possible until the order is dispatched from our warehouse.
Non-Returnable Categories: Certain product categories, like accessories and boxers, cannot be returned.
Refunds for Free Product Deals: Items purchased during promotions or offers are not eligible for returns.
Self-Shipping for Returns:
- If your pin-code is non-serviceable for reverse pick-up, send the product(s) to our warehouse address:
SPORTS AUTHORITY OF INDIA, No 25/1,1st Floor, 15th Cross, Road, behind The Club, SLV layout, Phase 3, Nayanda Halli, Bengaluru, Karnataka 560039
- Ensure secure packaging, mention the ORDER ID and registered mobile number.
- Within 48 hours of receiving the product(s), the refund process will be initiated.
Note: Ensure courier costs do not exceed the stipulated amount. We recommend using 'Speed Post.'
Terms and Conditions:
- Customer-provided bank account details must be accurate.
- If an order is marked as delivered but not received, contact us within 24 hours.
- Customers are responsible for the product's condition during their possession.
- If a product doesn't meet standards on delivery, contact us within 1 day.
- Refund processing within 7 working days from the confirmation email.